We are looking to fill the following roles:

• Client Service Associate 2

We are expanding and seeking a Client Service Associate for a remote opportunity.

About the Client

The client helps primarily public sector health, education, and human services organizations make measurable improvements to their performance and processes.

This role is with the clients Education practice area focused on Behavioral Threat Assessment initiativaties focused on student safety.

Duties & Responsibilities:

• Supports customer service and operations for clients:
  • Responsible for initiative planning and ongoing client relationship management
  • collaborates with external vendors, external consultants, consulting team members, and/or other staff as required in support of initiatives.
• Responsible for acquiring and applying knowledge, best practices (external and internal), methodology, and tools to client organizations.
• Responds to inquiries and questions in a timely manner
• Works within a team to accomplish other duties on projects to meet necessary deadlines.
• Be the “face” of the client by being the main point of contact between clients and the BTA/SRA Team.
• Work within a team to accomplish other duties on projects to meet necessary deadlines.
• 25% Travel

 Required Skills:

• Strong analytical skills, research and problem-solving skills.
• Excellent organizational, oral presentation, and written communication skills.
• Ability to manage time to meet critical deadlines.
• Ability to work independently and with a team.
• Detail-oriented problem-solving approach to business issues.
• Commitment to deliver exceptional client service and contribute in a team environment.
• Proficiency in all Microsoft applications.
• Research and project management capabilities.
• Advanced database skills.

 Qualifications:

• High School diploma or equivalent, Bachelor’s degree preferred
• 2+ years similar work experience

We are an Affirmative Action - Equal Opportunity Employer (Minorities/Females/Vets/Disabled). We provide equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law .