Available Roles

We are looking to fill the following roles:

  • Client Success Partner 3

Client Success Partner 3


We are expanding and seeking a Client Success Partner for a remote opportunity.


About the Client

The client supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care.  The clients role as a Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget.  The client is appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services.


Duties & Responsibilities:

  • Develop presentations for clients and stakeholders.
  • Evaluate client needs, plan and execute on delivery and implementation plans, and assists with testing and troubleshooting final system setups.
  • Assist clients in the implementation of technical systems, software, or solutions.
  • Take customer requests and collaborate with Operations Specialists, Product Lead, and other team members to built requirements and deliver upon requests. 
  • Learn web-based technologies and lead clients through implementation and training processes.
  • Collaborate with training team members to schedule and deliver client trainings.
  • Assist end-users with support inquiries utilizing multiple platforms.
  • Use internal resources in order to handle client escalations.
  • Be the “face” of the client by being the main point of contact between clients and the BTA/SRA Team.
  • Work within a team to accomplish other duties on projects to meet necessary deadlines.
  • 25% Travel


 Required Skills:

  • Strong analytical skills, research and problem-solving skills.
  • Excellent organizational, oral presentation, and written communication skills.
  • Ability to manage time to meet critical deadlines.
  • Ability to work independently and with a team.
  • Detail-oriented problem-solving approach to business issues.
  • Commitment to deliver exceptional client service and contribute in a team environment.
  • Proficiency in all Microsoft applications.
  • Ability to manage multiple forms of support simultaneously.



  • Bachelor’s degree or equivalent experience required.
  • Two (2)+ years of similar work experience preferred.
  • A minimum of three (3) years of project management experience.
  • Experience in human services, suicide risk assessment, or behavioral threat assessment is preferred.



This is an hourly W-2 position starting at $43 per hour.


We are an Affirmative Action - Equal Opportunity Employer (Minorities/Females/Vets/Disabled). We provide equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law .


Submit resume to cecilio.thomas@dorightsolutions.com