We are looking to fill the following roles:

• Client Success Partner 3

We are expanding and seeking a Client Success Partner for a remote opportunity.

About the Client

The client supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care.  The clients role as a Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget.  The client is appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services.

Duties & Responsibilities:

• Develop presentations for clients and stakeholders.
• Evaluate client needs, plan and execute on delivery and implementation plans, and assists with testing and troubleshooting final system setups.
• Assist clients in the implementation of technical systems, software, or solutions.
• Take customer requests and collaborate with Operations Specialists, Product Lead, and other team members to built requirements and deliver upon requests. 
• Learn web-based technologies and lead clients through implementation and training processes.
• Collaborate with training team members to schedule and deliver client trainings.
• Assist end-users with support inquiries utilizing multiple platforms.
• Use internal resources in order to handle client escalations.
• Be the “face” of the client by being the main point of contact between clients and the BTA/SRA Team.
• Work within a team to accomplish other duties on projects to meet necessary deadlines.
• 25% Travel

 Required Skills:

• Strong analytical skills, research and problem-solving skills.
• Excellent organizational, oral presentation, and written communication skills.
• Ability to manage time to meet critical deadlines.
• Ability to work independently and with a team.
• Detail-oriented problem-solving approach to business issues.
• Commitment to deliver exceptional client service and contribute in a team environment.
• Proficiency in all Microsoft applications.
• Ability to manage multiple forms of support simultaneously.

 Qualifications:

• Bachelor’s degree or equivalent experience required.
• Two (2)+ years of similar work experience preferred.
• A minimum of three (3) years of project management experience.
• Experience in human services, suicide risk assessment, or behavioral threat assessment is preferred.

Compensation:

This is an hourly W-2 position starting at $43 per hour.

We are an Affirmative Action - Equal Opportunity Employer (Minorities/Females/Vets/Disabled). We provide equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law .